Refund policy

Premium. Simple. Fair.

At Wayne Essentials, we work with trusted global fulfilment partners who ship orders directly to customers. Because of this, we do not receive or store any physical products at our location.

Final Sale Items

All products sold by Wayne Essentials are considered Final Sale.
Because we operate using direct‑to‑customer fulfilment partners, we do not accept physical returns for any item.

Refunds or replacements are only provided in situations where:

• The item arrives damaged or defective
• The item received is incorrect
• The order does not arrive


Photo or video evidence is required within 30 days of delivery.

What We Cover

We provide refunds or free replacements for:

• Damaged or defective items
• Incorrect items
• Lost or undelivered orders


To process a claim, customers must provide photo or video proof within 30 days of receiving the item.

No Physical Returns

Since we do not handle inventory directly, we cannot accept:

• Change‑of‑mind returns
• Items ordered by mistake
• Items returned without prior approval
• Items sent back to any address


Any item returned to us or our partners without authorisation will not be processed.

Refund Timing

Once approved, refunds are issued to your original payment method.
Processing typically takes 3–7 business days, depending on your bank.

How to Request Support

For any issues, email us at:
📧 officialwaynessentials@gmail.com

Include:

• Your order number
• A description of the issue
• Photo or video evidence


We respond within 24–48 hours.